Size and Fit
When you receive your footwear, please try them on a clean carpeted surface for fit. If you have any questions about fit please call us before you wear your footwear. We attempt to use our 35 years of footwear experience to help you with sizing if needed however we cannot guarantee fit. Buyer is responsible for cost on all return shipping related to size exchanges or returns. Unfortunately we cannot accept returns on footwear once wear marks are visible on the soles or uppers. If you have any questions about our products or require help with sizing, please call us at 1-800-242-8335, Tuesday thru Friday, 10 AM to 6 PM or Saturday, 10 AM to 4 PM CST.
Returns Policy
Buyers must contact UnionMadeBoots.com & Hampton Shoe via email or phone (1-800-242-8335) within 10 days of receiving your footwear to request a refund or exchange. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
All items purchased from UnionMadeBoots.con and Hampton Shoe must be returned in LIKE NEW CONDITION IN IT'S ORIGINAL BOOT BOX.
Please, only try on your new boots on a clean carpet covered surface for fitting purposes. ANY boots with wear marks on the soles or uppers will not be authorized for refund or exchange.
If you would like to return your boots for refund or exchange, you are responsible for shipping costs back to our store. If you are exchanging for a different size, UnionMadeBoots.com will cover the shipping costs for the second pair back to you once we have received the original boots purchased. Please do not use shoe box as a shipping box. Please wrap shoe box in either paper, plastic wrap or ship inside another box to prevent damage to shoe box. Please do not apply address labels, shipping labels or write directly on shoe box. A $6 fee will be charged if shoe box is damaged, defaced or unusable for resale.
We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Returns and exchanges should be shipped to:
UnionMadeBoots.com c/o Hampton Shoe
Exchange/Return Dept.
5916 Hampton Avenue
St. Louis, MO 63109
Please include a copy of your receipt along with reason for exchange or return.
Shipping
FREE Shipping applies to all orders shipped to the Continental United States (Lower 48).
P.O. Box, Alaska, Hawaii and U.S. Territory Shipping cost
If you have a P.O. Box address please call for additional shipping cost and estimated delivery time.
Alaska, Hawaii and U.S. Territory shipping cost is $50 per item. All items to these locations are shipped via the USPS Priority Mail. If you have any questions, please contact us before ordering.